TERMS AND CONDITIONS

CANCELLATIONS

Cancellations must be made at least 24 hours prior to the appointment time. Failure to notify us of a cancelled appointment within that window or failure to show up for a booked appointment incurs an $100 fee. We are reasonable and understand emergencies happen. Please do your best to notify us ahead of time should anything come up. 

PAYMENT

Unless a previous agreement has been made, payment is due at the time of the appointment. Unpaid invoices will incur a $15 fee for each month the payment is overdue. We accept cash, check, Venmo, and Zelle. We do not accept credit cards. 

TOLLS/TRAVEL

Tunings in Queens, Staten Island, and the Bronx may be subject to additional fees to cover tolls and travel time. Please note that we typically only service pianos in these areas on Sunday mornings. If the commute is over one hour, an additional $20 fee is applied.

PITCH RAISES

If your piano hasn’t been tuned in over a year, has been moved recently, or is more than 10 cents from 440hz, it will require a pitch raise in addition to a basic tuning.

AFTERNOON APPOINTMENTS

10am appointments are at 10am promptly. 1pm appointments may be between 11:30pm and 1:30pm, depending on the morning appointment.